Quick reference for phone and desk handling. Based on NHS Greater Manchester public guidance.
| Service | When to use | Contact |
|---|---|---|
| NHS 111 | Urgent but non-emergency health needs | 111 (24/7) · 111.nhs.uk · NHS App |
| Pharmacy First | Earache (age 1–17), sore throat (5+), urinary tract infection (16–64) — no GP appointment needed | Local pharmacy |
| GM Dental Helpline | Pain in mouth, teeth or gums | 0333 332 3800 (8am–10pm daily) |
| Urgent Eye Care | Sudden vision change, red or painful eyes, new flashes or floaters | Find a practice |
| 999 / A&E | Life-threatening — chest pain, severe bleeding, difficulty breathing, stroke symptoms | 999 |
Source: NHS Greater Manchester public messaging (resident doctor industrial action comms, June 2026). Last updated: 1 September 2026.